官方 Official 需审批 Needs approval 例行 Routine
Grok Bot for Support（客服五岗 + Routine） Grok Bot for Support
Grok Bot for Support
客服五类活：跟踪发版、复现缺陷，退款等人批。 Five support jobs: track releases, reproduce bugs, and hold refunds for approval.
详细介绍Details
SpaceXAI David Gan 2026-09-09 官方 Guides：用连接器喂上下文，给 Support Bot 五类活——发版跟踪与反馈、缺陷复现录像、流失聚类、按政策审退款（等人批）、定制报表；再把流程落成可过夜的 Routine，手机复查。文内「每天数千工单」等为作者场景描述，本库不当 KPI。 Official Sep 9, 2026 Guides piece by SpaceXAI’s David Gan: wire connectors, then five Support jobs — release tracking/feedback, bug reproduction with video, churn clustering, policy-gated refunds awaiting approval, and custom reporting — then promote flows to overnight Routines reviewed on mobile. In-article volume claims are scene-setting, not verified KPIs here.
为什么推荐Why we recommend it 官方 Guides（2026-09-09）。退款与留存优惠必须人审；工单量为文内描述。 Official Guides (2026-09-09). Refunds and retention offers stay human-gated; ticket volume is in-article description.
上手路径How to start
审批边界Approval boundary
监控与草稿可自动；退款裁定、对外回复、花钱必须人批。 Monitoring and drafts can automate; refund decisions, outbound replies, and spending need a human.
- 先跑一次安全范围Run a safe first pass
先在可撤回、不外发的范围内试跑。本条未批准前：监控与草稿可自动；退款裁定、对外回复、花钱必须人批。。 Try it first in a reversible, non-outbound scope. Until approved: Monitoring and drafts can automate; refund decisions, outbound replies, and spending need a human..
- 存 SkillSave a Skill
把跑通的步骤存成 Skill，下次同类任务直接复用，而不是重新口述。 Save the working steps as a Skill so the next similar job reuses them instead of being re-explained.
- 再上 RoutineThen add a Routine
输出稳定后再打开例行 / 定时。本条已有例行形态，不要一上来就无人值守外发。 Turn on the routine / schedule only after output is stable. This item already has a routine shape — do not start unattended outbound.
