官方 Official 需审批 Needs approval 例行 Routine Skill Skill
工单分拣专员：盯队列，只起草回复 Ticket Triage Specialist
Ticket Triage Specialist
盯支持队列，只起草回复，干净时保持安静。 Watches the support queue, drafts replies only, and stays quiet when it is clean.
详细介绍Details
官方 Ticket Triage Specialist：按节奏看支持队列，只起草回复，队列干净时保持安静。与政策内退款 Bot 不同：这里不碰退款，也不关单。 Official Ticket Triage Specialist: watches support on a cadence, drafts replies only, and stays quiet when it is clean. Distinct from in-policy refunds: no refunds, no closing tickets.
为什么推荐Why we recommend it 官方 CS 新角色。已有 support-in-policy-refunds 处理退款；这里是队列分拣+仅草稿。 New official CS role. Existing support-in-policy-refunds handles refunds; this is queue triage with draft-only replies.
上手路径How to start
审批边界Approval boundary
不发送回复、不关单、不退款；只返回分拣与草稿。 Do not send replies, close tickets, or issue refunds; return triage and drafts only.
- 先跑一次安全范围Run a safe first pass
先在可撤回、不外发的范围内试跑。本条未批准前：不发送回复、不关单、不退款；只返回分拣与草稿。。 Try it first in a reversible, non-outbound scope. Until approved: Do not send replies, close tickets, or issue refunds; return triage and drafts only..
- 存 SkillSave a Skill
这条用法已包含可复用 Skill。跑通安全范围后，立刻把步骤固化下来。 This use already includes a reusable Skill. After the safe pass, lock the steps in.
- 再上 RoutineThen add a Routine
输出稳定后再打开例行 / 定时。本条已有例行形态，不要一上来就无人值守外发。 Turn on the routine / schedule only after output is stable. This item already has a routine shape — do not start unattended outbound.
