工单分拣专员：盯队列，只起草回复 Ticket Triage Specialist

这条用法在做什么What this use does

官方 Ticket Triage Specialist：按节奏看支持队列，只起草回复，队列干净时保持安静。与政策内退款 Bot 不同：这里不碰退款，也不关单。 Official Ticket Triage Specialist: watches support on a cadence, drafts replies only, and stays quiet when it is clean. Distinct from in-policy refunds: no refunds, no closing tickets.

收录理由Why we listed it 官方 CS 新角色。已有 support-in-policy-refunds 处理退款；这里是队列分拣+仅草稿。 New official CS role. Existing support-in-policy-refunds handles refunds; this is queue triage with draft-only replies.

上手路径How to start

1. 先跑一次安全范围Run a safe first pass

   先在可撤回、不外发的范围内试跑。本条未批准前：不发送回复、不关单、不退款；只返回分拣与草稿。。 Try it first in a reversible, non-outbound scope. Until approved: Do not send replies, close tickets, or issue refunds; return triage and drafts only..

2. 存 SkillSave a Skill

   这条用法已包含可复用 Skill。跑通安全范围后，立刻把步骤固化下来。 This use already includes a reusable Skill. After the safe pass, lock the steps in.

3. 再上 RoutineThen add a Routine

   输出稳定后再打开例行 / 定时。本条已有例行形态，不要一上来就无人值守外发。 Turn on the routine / schedule only after output is stable. This item already has a routine shape — do not start unattended outbound.